Last Updated: July 23, 2026
We want you to love what you bought from Dockerrs. If something is not right, here is how we make it right.
Return Window
You have 30 calendar days from the day you receive your order to start a return. The clock starts ticking the day after your package is delivered.
Eligibility
To qualify for a return, your item must be unwashed and unworn, free of stains, pet hair, and smells, and still attached with all original tags and packaging including bags, boxes, and hangers. We cannot accept returns on underwear, socks, or other intimate apparel unless they arrive damaged or defective.
Return Shipping Cost
We cover the return shipping for you. There is no restocking fee, and you will not pay any hidden charges. We will send you a prepaid shipping label when we approve your return request.
Return Process
To send something back, just email us at info@dockerrs.it.com. Tell us your order number, which items you are returning, and a brief reason. We will reply with clear instructions and a prepaid label. Drop the package at any authorized carrier location.
Inspection and Approval
Once we receive your return, our team will inspect the item within 1 to 2 business days. If the return is approved, we will start the refund process right away. If it does not meet our criteria, we will email you to explain and may send the item back to you.
Refund Timing
After we approve your return, the money goes back to your original payment method. Your bank or card issuer may take 7 to 10 business days to show the credit on your statement. This delay depends on them, not on us.
Damaged or Wrong Items
If you receive something damaged or not what you ordered, please let us know within 48 hours of delivery. Attach photos of the item and its box. We will fix the issue quickly by sending a replacement or giving a full refund.