Orders and Shipping
How long does it take to ship?
We process orders in 1 to 2 business days. After that, delivery takes another 3 to 5 business days for addresses in the lower 48 states. Total time is usually around 4 to 7 business days from order placement.
Do you ship to Hawaii or Alaska?
Not right now. We only ship to the 48 contiguous United States. We hope to add other regions in the future.
Is shipping really free?
Yes. Every order to a U.S. address ships for free. There is no minimum purchase and no hidden fees.
Can I track my order?
Absolutely. We send a tracking number by email once your order leaves our facility. You can also track it under “Order History” in your account.
What if I enter the wrong address?
Contact us right away. We can usually change the address within an hour of placement. Once the package ships, we cannot reroute it.
Returns and Refunds
How long do I have to return an item?
You have 30 calendar days from the delivery date to start a return. The return process begins when you email us at info@dockerrs.it.com.
Who pays for return shipping?
We do. We will give you a prepaid shipping label. You will not pay anything for the return.
What is your refund policy for damaged items?
If you get a damaged or incorrect item, tell us within 48 hours of delivery. Include photos. We will send a replacement or give a full refund, whichever you prefer.
When will I get my refund?
After we receive and inspect your return, we process refunds within 1 to 2 business days. Your bank may take 7 to 10 business days to post the credit to your account. This delay is outside our control.
Can I exchange an item for a different size?
We do not process direct exchanges. The fastest way is to return your item for a refund and place a new order for the size you need.
Products and Sizing
Are your pants true to size?
Our sizing is standard for American menswear. We include a size guide on each product page to help you choose. If you are between sizes, we suggest ordering up.
What fabrics do you use?
We use a mix of cotton, elastane, and technical blends. Each product page lists the exact materials. The goal is comfort, durability, and a bit of stretch for ease of movement.
Do your clothes shrink?
We pre-wash many of our fabrics to minimize shrinkage. However, cotton can still shrink a little in a hot dryer. We recommend washing in cold water and drying on low heat.
My item looks different from the photo on screen.
Monitors and screens vary in color and brightness. We do our best to show accurate colors, but the actual item may look slightly different. Check the material description and size guide for more detail.
Account and Payments
Do I need an account to buy?
No. You can check out as a guest. However, an account lets you save addresses, view order history, and track packages in one place.
What payment types do you accept?
We accept Visa, MasterCard, and PayPal. All transactions are in U.S. dollars.
Is my credit card safe on your site?
Yes. We use SSL encryption and do not store any card numbers. Our payment partners are fully PCI compliant.
Privacy and Data
Will you share my data with others?
We do not sell or rent your personal data. We share it only with trusted partners who help us ship orders and process payments. Our Privacy Policy has full details.
How do I delete my account?
Email us at info@dockerrs.it.com with your request. We will close your account and remove your stored data within a reasonable time, except for information we must keep for legal reasons.
Other Questions
Do you offer discounts for first-time buyers?
Sign up for our emails to get occasional updates and offers. We do not have a standing first-time discount, but we run promotions from time to time.
Can I cancel my order?
If you contact us before the order is packed and shipped, we can cancel it. We cannot cancel an order that has already left our facility.
What should I do if my package is marked “delivered” but I cannot find it?
Check around your property and ask neighbors. Contact the carrier with your tracking number. We can provide proof of shipment and delivery, but we are not responsible for packages after delivery confirmation.
Do you have a physical store?
No. We are an online-only brand. Our address in Arizona is for business correspondence and returns.
Who makes your clothes?
We work with trusted manufacturing partners who meet our quality and ethical standards. Our design team is based in the U.S.
I have a question not listed here. How can I ask?
Just email us at info@dockerrs.it.com. We reply to every message within one business day. We are happy to help.